“I have been listening to Old Woman with the Knife through my Audible app for a few days now. It’s one of those great stories that just pulls you in and doesn’t let go, but all of a sudden, Audible is not working. The app won’t play anything. I’m stuck. What do I do?”
When you think of Audible, the first thing that comes to mind is probably audiobooks. And while that is definitely one of its primary functions, Audible is so much more than that. It’s a go-to app for many people who want to listen to their favorite books, podcasts, and other forms of audio entertainment. But what do you do when you encounter the Audible not working issue?
There are a few different things that could be going on but do not worry; we are here to help. In this article, we will go over 9 different solutions to fix Audible app not working according to various situations.
- Solution 1. Log out and Log back to Audible
- Solution 2. Clear Cache and Cookies
- Solution 3. Restart Your Device
- Solution 4. Update Audible
- Solution 5. Reinstall Audible
- Solution 6. Disable Anti-virus
- Solution 7. Force Stop Audible
- Solution 8. Re-download Audible Books
- Solution 9. Play Audible without the Audible App
Before we run some diagnostics, it is always a good idea to start with the basics and work our way up. Here are some solutions to try if Audible is not working on your iPhone.
Solution 1: Log out and Log back to Audible
This one seems like a no-brainer, but sometimes the simplest solution is the right one. If Audible is not working, you should first try logging out of your account and then logging back in.
Step 1: Open the Audible app on your iPhone or iPad.
Step 2: Tap on Profile from the bottom.
Step 3: Click the icon in the top right corner (it looks like a gear).
Step 4: Tap on “Sign Out” at the bottom of the page.
Step 5: Once you have logged out, close the app and reopen it. Then, log back into your account using your email address and password.
Solution 2: Clear Cache and Cookies
Typically, applications store small bits of data called cache and cookies on your device. This helps the app to load information faster the next time you use it. However, over time this data can become corrupt and cause problems like Audible not working.
One method to solve this is by clearing the cache from your Audible app. This will force the app to reload fresh data the next time you use it.
Step 1: Go to “Settings” on your device.
Step 2: Find the “Storage” option and tap on it (it might be under “General” or “Device Management”).
Step 3: Find “Audible” in the list of apps and tap on it.
Step 4: Tap “Clear Cache” to fix the problem.
Solution 3: Restart Your Device
Sometimes, the Audible app not working iPhone/Android/iPad because your device needs to be restarted. This gives the app (and your device) a fresh start and can often fix minor glitches.
If you’re using iPhone, here’re how you should do to restart your iPhone.
Step 1: Hold down the “Power” button until “Slide to Power Off” shows.
Step 2: Slide the button to the right to power off your device.
Step 3: Once your device is off, wait a few seconds and then press and hold the “Power” button again until you see the Apple logo appear on the screen.
Solution 4: Update Audible
Why is Audible not working? Running an outdated version of the Audible app can cause all sorts of problems, from Audible not playing sound to crashes and errors. That is why it is always a good idea to ensure you are running the latest version of Audible (and all of your other apps).
To update Audible on iPhone:
Step 1: Open the App Store on your iPhone.
Step 2: Tap on the “Updates” tab at the bottom.
Step 3: Find “Audible” in the list of updates and tap on “Update” next to it.
Solution 5: Reinstall Audible
More often than not, the best way to fix the Audible mobile app not working is to delete it and then reinstall it. This will replace any corrupt or damaged files and should get Audible up and running again. Here is how you can do it on a mobile device.
Step 1: Press and hold the Audible icon on your home screen until it starts wiggling.
Step 2: Tap on the “x” in the icon’s corner to delete it.
Step 3: Go to the App Store and search for “Audible“.
Step 4: Find the Audible app in the results and tap on “Get” to install it.
Solution 6: Disable Anti-virus
Anti-virus software on your computer is great for protecting your device from malicious software, but it can cause problems with some apps. This is a common issue with third-party anti-virus programs that may be blocking the Audible app from establishing a connection with Audible servers, thus causing the Audible Windows app not working.
To fix this, you will need to disable your anti-virus software temporarily. How you do this will depend on the anti-virus program you are using, so you will need to consult your program’s documentation.
Solution 7: Force Stop Audible
One of the reasons why you may be experiencing Audible problems is that the app is not running properly. It can often be fixed by force-stopping Audible and then restarting it.
Step 1: Go to “Settings” on your device.
Step 2: Find “Applications” or “Apps” and tap on it.
Step 3: Find Audible in the list of apps and tap on it.
Step 4: Tap on “Force Stop” to stop the app from running.
Once you have force-stopped Audible, try opening it again and see if the Audible not working Android/iPhone problem has been solved.
Solution 8: Re-download Audible Books
Another possibility of Audible stops working is that the Audible books you are trying to play are corrupted or damaged. If this is the case, you need to delete them and re-download them from Audible. Follow the steps to delete and download the audiobooks from Audible again.
Step 1: Go to your library and find the audiobook you want to remove.
Step 2: Click on the three dots behind the Audible book on Android or swift to the left on iPhone.
Step 3: Tap the Remove from Device option to delete the downloaded book from your device.
Step 4: Back to the library and find the Audible book under Titles.
Step 5: Click the Download arrow on the book cover to redownload the Audible book.
Solution 9: Play Audible without the Audible App
Suppose none of the solutions above work, there is still one thing you can try: playing Audible books without the Audible app.
It may seem like a long shot, but it is pretty easy to do with the help of AudKit Audible AAX Converter. It is a powerful tool that can quickly convert Audible books to MP3, M4A, and more without losing quality. It also supports batch conversion, meaning you can convert multiple Audible books simultaneously. Not to mention, it comes with many output settings, so you can customize the output files to suit your needs better.
In addition, all the original ID3 tags of your Audible books will be preserved after conversion. The conversion will complete quickly thanks to its 100X conversion speed. And the best part is that you can play Audible books without the Audible app once they are converted to MP3 and other formats.
Key Features of AudKit Audible AAX Converter
- Download Audible audiobooks with sound quality kept
- Convert Audible AAX to MP3, FLAC, WAV, M4A, and more
- Start the Audible downloading with conversion speeds of up to 100X
- Preserve all original ID3 tags and information for Audible books
How to Use AudKit Audible AAX Converter to Download Audible Books
Begin the process by downloading and installing the AudKit Audible AAX Converter on your computer. You can download the Windows or Mac version from its official website. Then register the converter with the license code you received when you made your purchase.
Step 1 Import Audible books to AudKit Audible AAX Converter
Launch AudKit Audible AAX Converter on your computer. Then click the “Add Files” button at the top left of the window to add Audible books. Select the Audible books you want to convert and click “Open” to add them. Or you can also drag and drop Audible books into the AudKit converter.
Step 2 Choose MP3 as output format for Audible books
Once the Audible books are loaded, click on the “Format” icon at the bottom of the window to choose an output format. We recommend choosing MP3 as the output format for playing Audible without the Audible app. Here, you can customize other settings such as bit rate, sample rate, channel, and more to get better output quality of Audible.
Step 3 Edit Audible tags and change the effect, and more
This is an optional step that we recommend if you want to get the most out of your Audible books. Click on the “Edit” icon next to each Audible book to split it into multiple parts, edit the ID3 tags, and change the audio effect.
Step 4 Download and play Audible books without the Audible app
Once you have finished all the steps above, click on “Convert” at the bottom right of the window to start converting Audible audiobooks. After conversion, you can click on the folder icon to locate the converted Audible books saved on your PC. Now you can play them on any device without the Audible app so that not have to worry about why is Audible app not working.
Conclusion
There you have it – 9 solutions to fix the Audible not working problem. If none of the first eight solutions above work, we recommend trying AudKit Audible AAX Converter to download audiobooks from Audible and play them without the Audible app. With its high conversion speed and lossless sound quality, AudKit is the best tool for the job. Give it a try today!